Returns
Q: CAN I RETURN OR EXCHANGE AN ITEM?
A: Your satisfaction is important! If you are not happy with a product purchased on unitouchbeauty.com, we offer free returns on eligible items.
Orders and Purchases
Q: HOW TO TRACK MY ORDER?
A: When your order and payment are validated, UniTouch sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number.
Q: HOW DO I PLACE AN ORDER?
A:Choose the desired quantity and the shade/size if applicable, then click on “Add to Shopping Bag”. You will be invited to create an account or check out as a guest. Simply follows the screens through until you receive confirmation that the transaction has been accepted.
Product unavailable:
Among the UniTouch products you can purchase online, a product may temporarily be unavailable. In this event, you can click on ‘Notify me’ and leave your email address to be notified as soon as the product is back in stock.
Q: I HAVE NOT RECEIVED MY ORDER
A: Most parcels arrive on time. Occasionally though, the tracking may show as “delivered” when you don’t have your parcel.
If the tracking for your parcel shows it as delivered but you haven’t received it, you should:
– Check if someone else at your address has accepted it.
– Check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
– Use the delivery confirmation and tracking number sent by email to contact the carrier.
You can also contact our Customer Services to obtain confirmation of shipping.